Frequently Asked Questions
What is the delivery time for your products?
What is the delivery time for your products?
Our products are shipped within 2-5 business days from your order confirmation. As the shipping company determines the delivery time, you will usually receive your order within 1-3 business days. All our orders are securely packaged before dispatch, ensuring your products arrive undamaged.
What is your return policy on products?
What is your return policy on products?
Customer satisfaction is very important to us. After receiving your order, you can return it unconditionally within 14 days. The product must be unused and in its original packaging. Simply contact us for returns; we will be happy to assist you.
Do your products contain nickel?
Do your products contain nickel?
No, our products do not contain nickel. All our bracelets are made using anti-allergenic materials. This ensures that even the most sensitive skin can use them comfortably. We care about your health and therefore choose skin-friendly materials.
How can I track my order?
How can I track my order?
When your order is shipped, a tracking number will be sent to your registered email address. With this number, you can easily track the location of your shipment. You can also get detailed information by contacting the shipping company. If you encounter any problems, do not hesitate to contact our customer service.
Do your products come with a warranty?
Do your products come with a warranty?
Yes, our products come with a 1-year warranty. During this period, we guarantee your products against manufacturing defects. If you encounter any issues under warranty, please contact us; we'll be happy to assist you. Customer satisfaction is our priority.
